Complaints Procedure

At the moment FXB is not live or operational. Once we have been granted with an Authorised Payment Institution License from the FCA, the following complaints procedures will apply.

Contact the Complaints department by phone, email, or in writing to inform them of the issue and request a resolution complaints@fxb.network.

You will get a written response from the customer service representative outlining the institution’s position on the matter.

If the issue remains unresolved, submit a formal complaint to the institution’s complaints department, providing all relevant information and documentation. We will acknowledge receipt of the complaint within 5 business days and provide a final response within 8 weeks.

If the complaint is not resolved to your satisfaction, you can escalate the complaint to the Financial Ombudsman Service (FOS). The FOS is an independent body that resolves disputes between consumers and financial institutions.